Return or Exchange Request
Procedure for requesting an exchange or return
- Click on the link : Exchange / return
- Enter the order number (without the #) and your email, then click on "Find my order"
- Select Items : Choose the items you wish to return or exchange.
- Select: Exchange or return, then fill in the corresponding boxes.
- If Exchange:
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- Shipping costs are your responsibility. Make sure to select a shipping method with a tracking number for added security. We are not responsible for lost items.
- We offer shipping of the new item
6. If Return :
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- Shipping costs are your responsibility. Be sure to select a shipping method with a tracking number for added security. We are not responsible for lost items.
- A 3% restocking fee applies to returns only (Shopify handling fee). No restocking fee is applied to exchanges.
Return and Exchange Conditions
- Submit the return or exchange through your account (required to be validated by our service). Please do not send any item without submitting this request!
- Returned items must be in their original condition, unworn, unwashed and with all original tags intact.
- Returns and exchanges are possible within 14 days of receiving your order.
- If you do not comply with these conditions, we reserve the right to refuse your return or exchange request.
Need Help?
For any questions or further assistance, please do not hesitate to contact us at contact@ujo.studio or via our contact form on the website.
We thank you for your trust and remain at your disposal to assist you in this process.
TEAM UJŌ
